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Policies

These policies describe ITC procedures.

• P1 Customer Charter
• P3 Fees Policy - from 1.9.23
• P5 Appeals Policy
• P6 Malpractice & Misconduct Policy
• P7 Other Language Policy
• P8 Equality, Diversity and Assessment Policy
• P9 Record Retention Policy 
• P12 Automatic Email Policy (including removal)
• P13 Conflicts of Interest Policy
• P14 Sanctions Policy
• P16 Complaints Policy
• P17 Invoice Policy
• P18 Management of the Withdrawal of Qualifications Policy
• P19 Recognition of Prior Learning Policy
• P22 Data Protection and Privacy Policy 
• P25 Summary of Centre Assessment Standards Scrutiny (CASS) Strategy (NEW)

It is a regulatory requirement that we publish information on our appeals process to enable the results of assessment to be appealed.